Privacy Policy

At ProSkills4U, we are committed to protecting your privacy and handling your personal data transparently, lawfully, and securely. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website and services, you agree to the terms outlined in this policy.

1. Information We Collect:

To deliver a high-quality learning experience and meet our legal obligations, we may collect the following types of information:

a. Personal Information:

Full name, email address, telephone number, job title, and company name (if applicable)
Course registration and login details (via third-party LMS)

b. Educational Information:

Course enrolments, progress tracking, completion status, and CPD-certified qualifications earned

c. Technical & Usage Information:

IP address, browser type, device type, session logs, and interactions with our website or LMS platform

2. How We Use Your Information:

We use your personal data for the following lawful purposes:

Course Access & Certification: To enrol learners and issue certifications through our partnered LMS (provided by VideoTile Learning)
Candidate Management: To process bookings, apply discounts, manage bulk training cohorts, and track course progress
Customer Support: To respond to enquiries and offer technical or course-related assistance
User Communication: To send confirmations, course updates, and important notifications
Marketing (with consent): To provide updates about new courses, training bundles, and promotions
Analytics & Improvements: To understand usage trends and enhance service delivery

3. Information Sharing: Third-Party Course Delivery from Videotile LMS

Third-Party Course Delivery – VideoTile Learning LMS

We are official distributors of VideoTile Learning (videotile.co.uk), who curate and deliver a wide range of accredited online training courses. All course content and CPD approvals are managed by VideoTile and accredited by recognised awarding bodies such as CPD, IOSH, IIRSM, and others.

When you register for a course:

Your login details and email address are securely stored in the VideoTile LMS, not on our internal systems
Your login credentials are generated through the LMS, which we access to manage enrolments, apply discounts, and administer bulk training
All registration and course delivery data are securely handled under VideoTile’s GDPR-compliant privacy and data security protocols

4. Security Measures:

We implement robust measures to protect your data:

Secure data transfer with SSL encryption
Role-based access and password protection
LMS and payment system compliance with GDPR and industry standards

5. Cookies and Tracking Technologies:

We use cookies and similar technologies to:

Provide core functionality (e.g. login sessions)
Improve website usability and performance
Analyse traffic and marketing effectiveness

You can control cookie preferences through your browser settings.

6. Your Choices:

As a user, you have the right to:

Access your personal data
Request corrections to inaccurate or incomplete data
Request data deletion, unless retention is required by law
Object to or restrict processing
Withdraw consent for marketing communications

For requests, email us at: support@proskills4u.com

7. Children's Privacy:

ProSkills4U services are intended for users aged 18 and above. We do not knowingly collect data from children under 13. If we learn that we have done so, we will delete the data immediately.

8. Updates to Privacy Policy:

We may revise this Privacy Policy as our services evolve or legal requirements change. Updates will be posted on this page with an updated “Last Revised” date.

9. Contact Us:

If you have questions or concerns regarding this Privacy Policy, please contact us at support@proskills4u.com

By using ProSkills4U, you consent to the terms outlined in this Privacy Policy.

Thank you for choosing ProSkills4U for your learning journey!